Refund policy
This policy covers products purchased from Pacific Upfitters online, in store, or by phone. Installation and build work is covered by Part B of our Terms of Service, including the installation labor warranty.
RETURN WINDOW AND CONDITION
Returns and exchanges are accepted within 30 days of your purchase date for products that are unopened, unused, in like-new condition, and in their original packaging. A receipt or order number is required.
Opened products may be accepted for return at the discretion of Pacific Upfitters and are subject to a restocking fee.
FINAL SALE — NOT RETURNABLE
- Special orders, pre-orders, and built-to-order products, including orders delayed by extended lead times, manufacturer delays, or backorders
- Sale items and event purchases
- Open-box and used items, and any item with signs of use
- Any installed item
- Suspension, bumpers, armor, and racks
- Electronics and diesel heaters
- Rooftop tents and trailers
- Rallitek products
- Any item that is damaged, missing parts, or not in its original condition for reasons other than our error
- Any item returned more than 30 days after purchase
RESTOCKING FEES AND DEDUCTIONS
A restocking fee of up to 25% may apply to any accepted return, including returns that do not meet this policy, special orders accepted for return by the supplier, and large freight items. Supplier restocking fees, freight, and payment processing fees are deducted from any refund and are non-refundable. Original shipping costs are non-refundable, and return shipping is your responsibility.
HOW TO RETURN AN ITEM
Contact us at info@pacificupfitters.com or 503-908-5985 before sending anything back. Once approved, ship the item to:
Pacific Upfitters
1060 NW Corporate Dr.
Troutdale, OR 97060
Do not send products back to the manufacturer. For items over $75, we recommend a trackable shipping service or shipping insurance; we are not responsible for returns lost in transit.
REFUNDS
Once your return is received and inspected, we will email you to confirm whether it is approved. Approved refunds are issued to the original payment method. If that is not possible, the refund is issued as store credit.
If you have not received an approved refund, check with your bank or card issuer first, as posting can take several business days. If you still have not received it, contact us at info@pacificupfitters.com.
EXCHANGES AND DAMAGED ITEMS
We replace items only if they arrive defective or damaged. Contact us at info@pacificupfitters.com to arrange an exchange.
Shipping damage claims must be filed directly with the carrier (UPS, USPS, or the freight carrier). Inspect freight deliveries before signing and note any damage on the delivery receipt.
WARRANTY
Products carry the manufacturer's warranty only, and the manufacturer handles all warranty approvals. Please follow each manufacturer's warranty process directly; we are happy to help you communicate with the manufacturer if needed. Installation labor warranty is covered in Part B of our Terms of Service.
IN-STORE PICKUP
Orders for in-store pickup that are not in stock may have shipping charges added after checkout. Contact us to verify local stock before ordering.